Due to coronavirus and changes in processes from couriers etc. and on top of this, the current issues with the Ports, We can not and do not guarantee delivery dates.
In Addition, all couriers are experiencing delays due to the volumes of freight during this current covid19 situation and increased volumes both in and out of our warehouse locations. For purchases of products on backorder, you need to check the product page for updates on ETA’s as these may change.
Please Note that During Easter, December and January Deliveries may be slower than usual to and from us due to courier delays and warehouse closures over this period. We can not and do not guarantee delivery dates.
Our policy is that we do not make profit from delivery charges!
We only charge the lowest cost freight we have been able to negotiate with our couriers which is based on highly competitive rates.
We proudly work by a highly streamlined dispatch process, with most items being dispatched either same day or within 24 hours of payment being received.
All items are sent via Australia Post eParcel service or Aramex (previously known as Fastway Coureirs), except items of a larger weight and/or dimension which are sent via different courier service shown to you at the checkout. We have partnered with eParcel (the corporate division of Australia Post) as well as several of Australia’s largest and most trusted courier companies to offer you prompt and safe shipping right around Australia and Aramex who are a cost effective, reliable, timetabled courier service, backed up by the latest innovative technology and real-time track and trace facilities.
We are able to deliver your items to your home, work or P.O. box address Australia wide, this includes all properly addressed rural and remote areas of our great country. P.O. Boxes are only available if you select the Australia Post Delivery option. We do NOT deliver to Parcel Lockers unless you pay via Paypal or Zip and choose Australia Post as your courier service on your order.
For larger items which need to be sent via courier, a street address is mandatory, however you will be notified if this is the case with the items you have purchased.
All deliveries require a signature upon delivery – we can not leave them without this. If you instruct the courier to do so – there is no transit insurance or liability in regards to the delivery as this is a breach of contract and a requirement of our payment processors including paypal as well as transit insurance.
You are shown the address provided to us at the order confirmation screen and it is emailed to you. You must Ensure your delivery address is correct. If you have made an error and advise us before it is dispatched, we will change it for you if possible. If the item is dispatched to the incorrect address provided to us or it is not deliverable to the address you provided to us, then we may be charged return to sender fee’s as well as freight to return it to us. If this happens, you agree to pay those costs plus the cost to resend it to the correct address.
Out of Stock Items
If an item such as Nursery Furniture is out of stock at both Us and the Manufacturer or it is a build to order product, it will be placed on backorder with both us and the Manufacturer(if Applicable). We will attempt to make contact by phone. If we can not make contact with you because the incorrect phone number has been given or there is no answer, you must contact us. You can contact us by phone or by email using the details on the Contact Us page. Please make sure that you provide your correct phone number when you place your order with us. If items such as furniture is out of stock both at our warehouse and the manufacturer(which is unusual), ETA’s can be up to 12 weeks, to check the ETA of a product, please call, email, use our online chat facility or use our customer service help desk and we will gladly let you know quickly prior to placing your order. If an item is marked “On Back Order” We do not and can not guarantee dates at all – we can only give an Estimated Time of Arrival (ETA). We do not refund due to delivery delays.
Please note that we cannot accept responsibility for delays in delivery due to unforeseen circumstances nor do we refund if a courier delivers late. Express Post is not guaranteed overnight by Australia Post or ourselves. It is sent by Air versus road and is generally overnight from date of dispatch as long as you are in an Express Post Post code. We do not refund if an item does not get to you overnight and nor does Australia post any longer.
Our products are Not For Resale.
Due to the coronavirus situation and no physical signatures required – you must check the goods before accepting them – if they are damaged – refuse the delivery or transit insurance will not cover it.
If the product has been damaged during transit – do not sign for or accept the delivery when you receive your product without checking the product. When you sign for goods received or accept them, there is usually print which you are agreeing that you checked the goods and they are in good condition and working order. Always check that they are in good working order and there is no damage before signing for them. If you suspect damage, you must add a comment that they are damaged when you accept or sign for the goods so that we can invoke our transit insurance policy on your behalf. In the event that goods have been damaged in transit, you must make a note on the consignment note or refuse the delivery, advise us immediately via our help desk, do not dispose of original packaging if you accepted it, send the photo’s of the damage to us straight away so that the process can be started fast for you. Freight costs are not covered by transit insurance. Claims for missing or damaged items must be made in writing via our online help desk upon checking your delivery as soon as reasonably possible. Items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon pick up from us by the courier.
VIP Member Discounts
VIP Member Discounts apply to the product cost only – not the shipping cost. VIP Discounts only apply to selected items such as full priced items which have advertised VIP Discounts on them. Free Shipping for VIP Members only applies to those specific items with Free Shipping VIP Member specials Advertised.
Payment Plan’s: We offer a Payment Plan on all brand new products with a minimum spend of the total order of $300 for up to 30 Days even on our specials! – A 5% holding fee is required on top of your initial deposit for Payment Plan’s for longer than 30 days.
There is 2 Payment Plan options. a 30 Day Payment Plan and a 60 day Payment Plan. There are no fees on the 30 day Payment Plan. A 60 Day Payment Plan attracts a 5% holding fee. A Deposit of 30% of the value of the order is required to initiate your Payment Plan. Full Payment must be made within either the 30 day period for a 30 day Payment Plan or the 60 day period for a 60 day Payment Plan. If you fail to pay within the Payment Plan period, the Payment Plan will be cancelled and the item returned to the shelf for resale. Payment Plan cancellations attract a cancellation fee of 30 % of the order value: If cancelling the Payment Plan in whole it is 30% of the total Payment Plan. If cancelling an item out of the Payment Plan it is 30% of the price of the item including freight. If cancelling a Payment Plan or an item within a Payment Plan which has been specially ordered in for you and we don’t normally carry, all monies paid on the Payment Plan will be forfeited including payments made during the Payment Plan term. Payment Plan Payments can be made over the phone , direct debit, via paypal on email or in person.
We shall not be liable for any delay in performing any of its obligations if such delay is caused by circumstances beyond the reasonable control of us, and we shall be entitled to a reasonable extension of time for the performance of such obligations.
|Providing you have a receipt, We may offer you a repair, exchange or refund if the products you purchased:|
If you have received a product that has a fault immediately out of the box, please keep the box so that it can be returned easily – we do not pay for replacement packaging.
Please note that it may be necessary for us to return the goods to the manufacturer for testing in order to determine whether or not you are entitled to a repair, exchange or refund. Please allow 1-2 weeks for return and testing to take place.
Please NOTE: As we are a baby store, we understand that our customers want the best for their baby / child and only want brand new products that have never been used or opened and are straight from the manufacturer. For this reason and to protect your health and safety and the health and safety of others, we do not refund or exchange for “change of mind or making an incorrect choice” purchases. Our staff are unable to break this policy due to our guarantee’s we make that all items are brand new and never used and straight from the manufacturer. This is especially the case with the current Covid Situation.
The images, pictures, and illustrations found on this site are for illustration purposes only, and do not necessarily represent the exact products, services, or ideas in the context they are found in. It is the buyer’s responsibility prior to purchase to clarify with the seller.
Despite every effort to accurately duplicate each product’s color when scanned to our website or provided by the manufacturer in most cases, actual colors may vary. This can be due to monitor and/or video card differences. As most baby furniture is stained to show the natural timber look and not painted, slight colour variations might occur between different batches. These run to run variations are common to the manufacturing process, and within industry tolerances. They are not defects. Due to these variations we recommend that when identical products and colors are to used as a set(eg. a cot and a change table), that they all be ordered at the same time. We cannot be responsible for variances in these circumstances.
When opening timber products such as furniture, like all new products that have been carefully wrapped in protective packaging, naturally occurring gases may accumulate. What you may smell is a build-up of gas dissipating. This is a naturally occurring process and is safe. For those extra acutely aware of smell, you may also smell the residue of fumigation. Manufacturer’s are required to fumigate all furniture products by Australian law and these services are highly regulated for safety by the Australian Government.
All of the cots are low VOC, So there is nothing toxic in the cots or the paint that is dangerous. The smell can be the result of fumigation, which is a mandatory requirement of the Australian Government who select the product for fumigation and the fumigation service suppliers to ensure they are suitable. All timber products imported into Australia undertake the same fumigation. The smell will dissipate with time and airing of the room. We are assured that they are safe for use by the Australian Customs Authority.
BlackMail / Extortion Policy
We have zero tolerance policy on blackmail and extortion.
We will not give a customer a discount or free product, because they threaten us to harm our brand, our assets or our people.
This conduct is a breach of the Criminal Code and is illegal in Australia and we will report your conduct to the Police and aggressively push for charges. This kind of behaviour is unnacceptable.
If your product is faulty, we will follow a process to resolve your concern, by finding a solution that is reasonable and in accordance with the Consumer Law.
You are not entitled to a refund, credit or replacement if:
We reserve the right to refuse customer orders if there has been any misinterpretation of the conditions.
Cancellation of Orders
Provided your items have not been shipped, you can request to cancel an order – however a 20% cancellation fee will apply to the order total as a minimum. These requests need to be made in writing via our online help desk and are subject to approval before hand.
Delay In Availability Or Delivery Of Goods
You agree and acknowledge that:
Pick up from Store
If you choose to pick up your Order in store, once the Goods are available for collection, you will receive a notification by email or phone.
When picking up Goods from the nominated store:
Procedure for the Returning of Items
You can return the DOA or faulty item to us with the following steps :
We take pride in supplying quality products. If goods are found to be faulty, as a result of manufacturing defect, you must contact us within 7 days of delivery in writing (by submitting a ticket on our help desk online). We will then work out the best way to rectify this.
We reserve the right to assess the condition of returned goods prior to offering a repair, exchange or refund. This may result in the product being sent away for assessment and a repair, exchange or refund being refused.
Freight costs for returned products for repair will be the customer’s responsibility in line with the ACL. Your product will be assessed upon arrival. The product will be repaired or replaced as per the manufacturers warranty and inline with the ACL. If the returned product is not deemed a manufacturer fault, all costs involved will be incurred by the customer, including return postage.
We will not provide a refund or replace a product that has been misused, mishandled or incorrectly asssembled or serviced. It is the responsibility of the customer to ensure that all instructions and advice or warnings given by the manufacturer or supplier are followed.
We reserve the right to re-calculate the refund value of items that were purchased as part of a value package offer.
Placing Your Order
You may place an Order by filling in the Order Form on our Web Site and completing the payment process.
When you place your Order, you will be issued with a transaction number. This is done by paypal or the other payment processor you choose in the checkout by email.
By placing an Order, you make an offer to us to purchase the Products you have selected based on the Terms and Conditions on our website. Information contained on our website constitutes an invitation to treat. No information on our website constitutes or should be deemed as an offer by us to supply any Products; however we will make every effort to supply Products to you. We will notify you that your order is being processed by sending you an Order Confirmation via email; however, we do not formally accept your offer until your order has passed our internal validation procedures for verifying the bona fides of each order placed, for the purpose of preventing credit card or payment fraud. You may be required (and agree) to provide a copy of photo ID with your correct address details to prove you are the cardholder before we dispatch your order. We and our affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your Order after payment is received we will contact you by email or telephone.
If you have any questions re returns, please feel free to submit a ticket on our help desk for more information.
Any transactions on this website and all legal aspects associated with this site will fall under jurisdiction of the laws of Queensland, Australia.