ID Verification Process

We are committed to ensuring the security of all payments made through our website. After a transaction is completed using a credit card, Bubs n Grubs may request verification to confirm that the person who made the purchase is the same person who placed the order and owns the card. This verification process helps safeguard the card that was used for the transaction. If the verification details do not match, we may be unable to dispatch your order.

Our primary goal in conducting security checks is to protect the cardholder. If a purchase is made using manual credit card entry and triggers a fraud detection score (which can happen if the purchaser’s name differs from the recipient’s name or if the transaction originates from an overseas account), a security check will be initiated.

It’s important to note that Paypal and Zip services are pre-approved and verified payment methods, so security checks are generally not necessary for purchases made through these methods. However, if we cannot identify the recipient, we may contact you for verification.

This security check process aligns with the recommendations of our merchant payment processor (bank). Once we receive and approve the required identification, we will proceed to process and dispatch your order.

We accept various forms of identification through our system, including a driver’s license, Medicare card, utility bill, or other government-certified document that matches the card used for the transaction.

Please be assured that any personal identification provided is solely used for security check purposes within our system. As soon as the identification is verified, all related information will be securely deleted from our records.

If you have any further questions or concerns regarding our online security check process, please do not hesitate to contact our team. Your security and satisfaction are of utmost importance to us.