Shipping / Delivery Details
Australian Customers
Please Note that During December and January Deliveries may be slower than usual to and from us due to courier delays and warehouse closures over this period. We can not and do not guarantee delivery dates over this period as a result.
Bubs n Grubs policy is that we do not make profit from delivery charges!
We only charge the lowest cost freight we have been able to negotiate with our couriers which is based on highly competitive rates.
ALL E-Parcel Freight is insured to reduce an risk of loss or damage and this is included in the costs (when you hit the add to cart button).
Bubs n Grubs proudly work by a highly streamlined dispatch process, with most items being dispatched either same day or within 24 hours of payment being received.
All items are sent via Australia Post eParcel service, except items of a larger weight and/or dimension which are sent via different courier service. Bubs n Grubs have partnered with eParcel (the corporate division of Australia Post) and Couriers Please as well as several of Australia’s largest and most trusted courier companies to offer you prompt and safe shipping right around Australia.
Bubs n Grubs are able to deliver your items to your home, work or P.O. box address Australia wide, this includes all properly addressed rural and remote areas of our great country. For larger items which need to be sent via courier a street address is mandatory, however you will be notified if this is the case with the items you have purchased.
Out of Stock Items
If an item such as Nursery Furniture is out of stock at both Bubs n Grubs and the Manufacturer, it will be placed on backorder with both us and the Manufacturer(if Applicable). Bubs n Grubs will attempt to make contact by phone. If we can not make contact with you because the incorrect phone number has been given or there is no answer, you must contact us. You can contact us by phone or by email using the details on the Contact Us page. Please make sure that you provide your correct phone number when you place your order with us. If items such as furniture is out of stock both at our warehouse and the manufacturer(which is rare), ETA’s can be up to 12 weeks. If you want to check the ETA of a product, please call, email, use our online chat facility or use our customer service help desk and we will gladly let you know quickly prior to placing your order.
If you live in a regional area, additional freight charges may be incurred for bulky items which will be determined and notified to you prior to acceptance of your order. This is ONLY if the additional freight cost to us is $5 or more than what has already been charged/quoted on our website. In this case, we will call you and email you with the options for freight to your door once we have your exact delivery address from your order.
Because we have negotiated extremely competitive rates with our couriers, unless it is a large heavy item such as a Cot or Glider chair, there is often no extra charge. As a guide, we have found that if there is an extra charge it usually works out to be around $1-$2 per kilo for interstate and Northern Queensland deliveries for example.
If you order, Rest assured, if the price for delivery is quoted above the website price and you are not happy with the freight options given to you, we will gladly refund your money immediately and cancel the order.
Items are usually shipped next business day, it may take longer for non-metro areas.
If an order has multiple items and one is on backorder, your order will not ship until all items have arrived. If you wish to part ship your order, you can contact us and pay the difference in shipping and it will be shipped separately.
BRISBANE PICK UP OPTION
Customers are also welcome to pick up online purchase orders from the baby store which is located at 4/229 Junction Road, Morningside, Brisbane Queensland 4170, Australia.
If you wish to pickup your goods, just enter your post code and you will be given a freight quote and an option to pick up from our Brisbane Store. We will notify you when your goods are ready for pickup.
if you have already paid for it to be delivered and have changed your mind and wish to pick it up after placing your order, we will provide you with an in-store credit in the form of a gift voucher for the shipping charge as long as you advise us before it has been dispatched.
All Customers
Please note that we cannot accept responsibility for delays in delivery due to unforeseen circumstances nor do we refund if a courier delivers late.
Transit insurance.
If the product has been damaged during transit – do not accept the delivery when you receive your product without checking the product. When you accept the goods received, you are agreeing that they are in good condition and working order. Always check that they are in good working order and there is no damage before accepting them. If you suspect damage, must add a comment that they are damaged when you sign for the goods so that we can invoke our transit insurance policy on your behalf.
In the event that goods have been damaged in transit, you must make a note on the consignment note or refuse the delivery, advise us immediately by email, do not dispose of original packaging if you accepted it, email photo’s of the damage to us straight away so that the process can be started fast for you. Freight costs are not covered by transit insurance. Claims for missing or damaged items must be made in writing via our online help desk upon checking your delivery as soon as reasonably possible. Items purchased from Bubs n Grubs are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon pick up by the courier. If you give the courier Authority to leave, there is no transit insurance and all risk is transferred to you.
VIP Member Discounts
VIP Member Discounts apply to the product cost only – not the shipping cost. VIP Discounts only apply to selected items such as full priced items which have advertised VIP Discounts on them. Free Shipping for VIP Members only applies to those specific items with Free Shipping VIP Member specials Advertised.
Force Majeure
Bubs n Grubs shall not be liable for any delay in performing any of its obligations if such delay is caused by circumstances beyond the reasonable control of Bubs n Grubs, and Bubs n Grubs shall be entitled to a reasonable extension of time for the performance of such obligations.
