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	What do I do if my product arrives damaged by the courier? Transit insurance. If the product has been damaged during transit - do not sign for them when you receive them without checking the product. When you sign for goods rece... Returns Policy / Order Cancelations We adhere to the guidelines set out by the department of Fair Trading. Below is a copy for your reference of our returns policy. Returns Policy You may seek a refund, credit or replacement if... Do you ship items outside Australia? At present we are only able to ship within Australia. We are looking at shipping to other countries in the future so stay tuned! I would like to know when I will receive my order Bubs n Grubs despatch orders the same day we receive them providing that the item is in stock and the order is received before 4pm. Sometimes we will still be able to dispatch after... I’ve purchased an item for another person and wish to remain anonymous – will my details be visible to the recipient? We understand that you value your privacy and wish to have your personal information kept secure. Any personal information that we collect about you will be used and disclosed by us so that we can ... I would like to Change or Add items to my order that I have placed. In most cases, if your order has not been dispatched already, we can add more items to your order or even change your order. eg. you may deicde you want a different colour. Ofcourse if we have spec... How do I cancel an order? Cancellation of Orders Provided your items have not been shipped, you may cancel an order - however a 20% cancellation fee will apply. To Cancel an order, submit a questions/ticket via this supp... How do I change the delivery address on my order Your delivery address is able to be changed, however only while your order remains unsent. To change your delivery address, submit a ticket using the support system with your Full Name used to ma...