Returns Policy / Order Cancelations

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Bubs n Grubs Help Desk > Bubs n Grubs Customer Service and Support > Knowledgebase

Returns Policy / Order Cancelations

Solution We adhere to the guidelines set out by the department of Fair Trading.

Below is a copy for your reference of our returns policy.

Returns Policy

You may seek a refund, credit or replacement if the product:

1.Have a fault that could not have known about at the time of purchase and it is established it was not caused after the sale
2.Are not the same as the description provided by the salesperson or advertisement.
3.Do not match the sample shown at the time of purchase.
4.As we also are a retail baby shop, if you would like to exchange an online purchase, you may return it to our store (along with receipt) within 14 days of purchase after seeking our approval prior - NOTE: The item MUST be unused and in its original packaging. We reserve the right to decline an exchange if the item has been used or packaging has been damaged.

You are not entitled to a refund, credit or replacement if:

1.You have changed your mind about the product;
2.You have made an incorrect choice;
3.You subsequently found you can purchase the same or similar product for a cheaper price elsewhere;
4.A defect was drawn to your attention before you purchased the product, e.g. when products are clearly labelled as second-hand or faulty.

Procedure for the Returning of Items

You can return the DOA or faulty item to us with the following steps :

•Submit a ticket using our online help desk with the details of the purchse and the reason of return.
•A staff member will issue you with a Return Authorised Number (RA). Please ensure you attach this Faulty Return Form in your return package. It will enable us to process your return promptly.
•Some items may require you to go to the post office to send it back.
•We will send a replacement unit or refund once we have received your return item and it has been assessed accordingly.
If the item is returned within the 7 day DOA period, we will cover the cost of return as well as the cost of replacing the item for you. Anything outside this period will have to be addressed via a Warranty Claim.

If you have any questions re returns, please feel free to email Contact Us for more information.

Cancellation of Orders

Provided your items have not been shipped, you may cancel an order - however a 20% cancellation fee will apply.

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Article details

Article ID:	3
Category:	You have already placed an order and have a question
Date added:	2009-12-23 14:44:55
Views:	610
Rating (Votes):	(16)

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