Retail Baby Shop/Internet Prices

Bubs n Grubs offer the same prices in store that are offered on-line to vip members. We do not charge a higher price in-store.

Lay-By's: We offer lay by on all brand new products for up to 30 Days even on our specials! - A 5% holding fee is required on top of your initial deposit for lay by's for longer than 30 days.

There is 2 lay by options. a 30 Day Lay by and a 60 day lay by. There are no fees on the 30 day lay by. A 60 Day lay by attracts a 5% holding fee. A Deposit of 30% of the value of the order is required to initiate your lay by. Full Payment must be made within either the 30 day period for a 30 day lay by or the 60 day period for a 60 day lay by. If you fail to pay within the lay by period, the lay-by will be cancelled and the item returned to the shelf for resale. Lay by cancellations attract a cancellation fee of 30 % of the price: If cancelling the lay by in whole it is 30% of the total lay-by. If cancelling an item out of the lay-by it is 30% of the price of the item. If cancelling a lay-by or an item within a lay-by which has been specially ordered in for you and we don't normally carry , all monies paid on the lay will be forfeited including payments made during the lay by term. Lay by Payments can be made over the phone ,direct credit, via paypal on email or in person.

Returns Policy

Providing you have a receipt, Bubs n Grubs may offer you a repair, exchange or refund if the products you purchased:

1. Have a fault that could not have known about at the time of purchase and it is established it was not caused after the sale
2. Are not the same as the description provided by the salesperson or advertisement.
3. Do not match the sample shown at the time of purchase.
4. As we also are a retail baby shop, if you would like to exchange an online purchase, you may return it to our store (along with receipt) within 14 days of purchase after seeking our approval prior - NOTE: The item MUST be unused and in its original packaging. We reserve the right to decline an exchange if the item has been used or packaging has been damaged. We do not exchange furniture items due to change of mind. 

Please note that it may be necessary for us to return the goods to the manufacturer for testing in order to determine whether or not you are entitled to a repair, exchange or refund.  Please allow 1-2 weeks for return and testing to take place

Transit insurance.

Please ensure you open your parcel and check all items are included and are undamaged. If the product has been damaged during transit - do not sign for them when you receive them without checking the product. When you sign for goods received there is usually print which you are agreeing that they are in good condition and working order. Always check that they are in good working order and there is no damage before signing for them. Items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon pick up by the courier. If you suspect damage, you must add a comment that they are damaged when you sign for the goods so that we can invoke our transit insurance policy on your behalf. In the event that goods have been damaged in transit, you must advise us immediately by using our online customer service help desk, do not dispose of original packaging, attach photo's of the damage to us straight away so that the process can be started fast for you. Refund or repair may be rejected if we are unable to claim on our transit insurance for any reason. Freight costs are not covered by transit insurance on large items such as furniture which are not sent by Australia Post eParcel. Australia Post Eparcel insurance covers the freight cost of the original delivery. Claims for missing or damaged items cannot be accepted after 24 hours of receiving your goods. Items purchased from Bubs n Grubs are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon pick up by the courier.

You are not entitled to a refund, credit or replacement if:

1. You have changed your mind about the product;
2. You have made an incorrect choice;
3. You subsequently found you can purchase the same or similar product for a cheaper price elsewhere;
4. A defect was drawn to your attention before you purchased the product, e.g. when products are clearly labeled as second-hand or faulty.
5. The customer doubled up on in item
6. The retailer believes the fault was caused after the sale

Bubs n Grubs reserves the right to refuse customer orders if there has been any misinterpretation of the conditions.

Cancellation of Orders

Provided your items have not been shipped, you can cancel an order - however a 20% cancellation fee will apply. These requests need to be made in writing via our online help desk and are subject to approval before hand.

Procedure for the Returning of Items

You can return the DOA or faulty item to us with the following steps :

• Submit a ticket using our online help desk with the details of the purchase and the reason of return.
• A staff member will issue you with a Return Authorised Number (RA). Please ensure you attach this Faulty Return Form in your return package. It will enable us to process your return promptly.
• Some items may require you to go to the post office to send it back.
• We will send a replacement unit, repair or refund once we have received your return item and it has been assessed accordingly.

Bubs n Grubs takes pride in supplying quality products. If goods are found to be faulty, as a result of manufacturing defect, you must contact us within 7 days of delivery in writing (by submitting a ticket on our help desk online). We will then work out the best way to rectify this.

Bubs N Grubs reserves the right to assess the condition of returned goods prior to offering a repair, exchange or refund. This may result in the product being sent away for assessment and a repair, exchange or refund being refused.

Freight costs for returned products for repair will be the customer's responsibility to and from Bubs n Grubs. Your product will be assessed upon arrival.The product will be repaired or replaced as per the manufacturers warranty. If the returned product is not deemed a manufacturer fault, all costs involved will be incurred by the customer, including return postage.

We will not provide a refund or replace a product that has been misused, mishandled or incorrectly installed or serviced. It is the responsibility of the customer to ensure that all instructions and advice or warnings given by the manufacturer or supplier are followed.

Bubs n Grubs reserves the right to re-calculate the refund value of items that were purchased as part of a value package offer.

Placing Your Order

You may place an Order by filling in the Order Form on the BubsnGrubs Web Site and completing the payment process.

When you place your Order, you will be issued with a transaction number. This is done by paypal by email.

By placing an Order, you make an offer to us to purchase the Products you have selected based on the Terms and Conditions on our website. Information contained on the bubsngrubs website constitutes an invitation to treat. No information on our website constitutes or should be deemed as an offer by us to supply any Products; however Bubsngrubs will make every effort to supply Products to you. We will notify you that your order is being processed by sending you an Order Confirmation via email; however, we do not formally accept your offer until your order has passed our internal validation procedures for verifying the bona fides of each order placed, for the purpose of preventing credit card or payment fraud. Bubs n Grubs and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your Order after payment is received we will contact you by email or telephone.

If you have any questions re returns, please feel free to email Contact Us for more information.

NON-DISCLOSURE

You will not post any feedback/comments/views on any public portal/discussion forums/blogs or any other public medium, which are detrimental to Bubs n Grubs business interests. In the event that you post any feedback/comments/views on any public portal/discussion forums/blogs or any other public medium, which are detrimental to Bubs n Grubs business interests, You will pay $10,000 over and above the contract value for corrective actions to be taken by Bubs n Grubs and it's owners.  In the event that Bubs n Grubs is forced to commit to legal action to retrieve unpaid fees, You will assume all legal expenses.  In the event that legal action is required, the venue for any court-related activity will be Brisbane, QLD.