Shipping / Delivery Details
Australian Customers
Bubs and Grubs policy is that we do not make profit from delivery charges!
We only charge the lowest cost freight we have been able to negotiate with our couriers which is based on highly competitive rates.
ALL E-Parcel and Couriers Please Frieght is insured to reduce an risk of loss or damage and this is included in the costs (when you hit the add to cart button).
Bubs n Grubs proudly work by a highly streamlined dispatch process, with most items being dispatched either same day or within 24 hours of payment being received.
All items are sent via Australia Post eParcel service or Couriers Please, except items of a larger weight and/or dimension which are sent via different courier service. Bubs n Grubs have partnered with eParcel (the corporate division of Australia Post) and Couriers Please as well as several of Australia's largest and most trusted courier companies to offer you prompt and safe shipping right around Australia.
Bubs n Grubs are able to deliver your items to your home, work or P.O. box address Australia wide, this includes all properly addressed rural and remote areas of our great country. For larger items which need to be sent via courier a street address is mandatory, however you will be notified if this is the case with the items you have purchased.
Out of Stock Items
If an item such as Nursery Furniture is out of stock at both Bubs n Grubs and the Manufacturer, it will be placed on backorder with both us and the Manufacturer. Bubs n Grubs will attempt to make contact by phone. If we can not make contact with you because the incorrect phone number has been given or there is no answer, you must contact us. You can contact us by phone or by email using the details on the Contact Us page. Please make sure that you provide your correct phone number when you place your order with us. If items such as furniture is out of stock both at our warehouse and the manufacturer(which is not the norm), ETA's can be up to 12 weeks. If you want to check the ETA of a product, please use our customer service help desk and we will gladly let you know quickly.
Delivery within South East Queensland
If you live in South East Queensland, in the area's shaded in RED or PINK - the freight is fully inclusive when you add the product you want to buy to the "Shopping Cart". If your delivery point is in the red zone and we receive your order early in the morning, then it is possible to have same day delivery at no extra cost. The pink zone is normally up to 2 days delivery timeframe.
You can click on the image below to enlarge it.
Delivery to outside South East Queensland, if you live in Cairns, Townsville, Sydney, Melbourne, Canberra, Adelaide, Perth, Tasmania or anywhere outside of the above are - We still deliver to your door FAST- read on...
If you live outside the area's shaded in RED or PINK above, additional freight charges may be incurred for bulky items which will be determined and notified to you prior to acceptance of your order. This is ONLY if the additional freight cost to us is $5 or more than what has already been charged. In this case, we will call you and email you with the options for freight to your door once we have your exact delivery address from your order.
Because we have negotiated extremely competitive rates with our couriers, unless it is a large heavy item such as a Cot or Glider chair, there is often no extra charge. As a guide, we have found that if there is an extra charge it usually works out to be around $1-$2 per kilo for interstate and Northern Queensland deliveries for example.
If you order
Rest assured, if you are not happy with the freight options given to you, we will gladly refund your money immediately and cancel the order.
Items are usually shipped next business day, it may take longer for non-metro areas. 
BRISBANE PICK UP OPTION
Customers are also welcome to pick up online purchase orders from the baby store which is located at Shop 2, 452 Gympie Road, Strathpine, Brisbane Queensland 4500, Australia.
If you wish to pickup your goods, just make a comment in the "customer instructions" section of the "checkout" and we will notify you when your goods are ready for pickup and refund you the standard shipping charge.
On top of saving yourself some money by picking up your order - we will shout you a coffee when you come into our baby store!
International Customers
Bubs n Grubs offers world-wide shipping . International delivery charges will be determined prior to the confirmation of sale depending on your location.
If you have any questions regarding delivery charges to international locations please don't hesitate to contact us.
Please note that heavy / bulky items will incur additional charges to international customers which will be determined prior to payment. International customers will be responsible for local duties and taxes.
Additional charges will apply for registered airfreight and insurance to international customers which will be determined prior to payment.
Items are shipped next business day and usually delivered within 3 weeks from the date of purchase.
All Customers
Please note that we cannot accept responsibility for delays in delivery due to unforeseen circumstances.
Force Majeure
Bubs n Grubs shall not be liable for any delay in performing any of its obligations if such delay is caused by circumstances beyond the reasonable control of Bubs n Grubs, and Bubs n Grubs shall be entitled to a reasonable extension of time for the performance of such obligations.
